Customer Testimonials
Great experience. Jeremy was a huge help in answering my questions and concerns!
Great service and the prices are just as good as the other oil change places.
Great experience. Awesome vehicle. Thanks for making the purchase simple.
Great experience!
Outstanding customer service! Matt is always accommodating and very helpful! Highly recommend Ted Russell Ford service!
10 out of 10 recommend the service department!! When I had a problem covered by warranty two dealerships I visited before Ted Russel told me I had no issues and the sound I was hearing was normal. After a 30 minute visit at the service department at Ted Russel, they diagnosed the problem, replaced my entire transmission and set me up with a rental car. The service consultant Ryan McCloskey did a fantastic job setting all of it up. It was 100% hassle free. All of my future business will be with Ted Russel.
The service at Ted Russell was very friendly and I got work done in a timely manner. I’ll go back there again and recommend them. Thanks
Talk to Zandy or Jeff Hill. They will do everything they can to help you.
We had a very interesting afternoon yesterday. After leaving the Med Center at Fort Sanders we lost brake pedal in our Ford Edge, manage to make it to Ted Russell Ford on Kingston Pike. I spoke to Kim in the Service department. And let he know we live 60 miles away and need urgent help, she kindly obliged late in the day no doubt. While they were working on our Edge, we began looking at Maverick trucks for fun. While giving us a service update Kim introduced us to Kenny Redman in sales. It did not take long with his expertise, ...
Friendly, Professional Staff. No high pressure sales staff. Good pricing. Found the F150 I wanted to my color and options and I had it 2 days later. Enough said. 😁
They completed the recalls sooner than promised. Everything seems to work properly now.
Very fast service on a day when I needed it to be! Rich was great to work with, too.
Always first class service.I am very impressed by the professionalism, politeness, of the service.
Found a used truck for me that met the specifications I needed that was within my budget. I did not have a huge budget but gave me a fair value on trade. Roy the sales rep went above and beyond to take care of me and make sure I was satisfied.
Good service.
I haven’t bought a vehicle there but I take my F150 there for service, I have never had an issue with their service department. They are very accommodating and professional and they treat you like you are their only customer.
This is the best dealership I have ever went to. They go above and beyond for you!
My name is Gary J Crabtree and Alex was an all around amazing to work with. And I have to say he was quick and professional. He definitely deals with a lot for little reward. Thank you bud.
Kinda rude
Matt did a great job, but the service technicians did not check/fill the tires with the appropriate amount of air pressure. I had to do this myself at home. For a $300 cost I would have expected better quality from them. Hopefully they did everything else correctly.
Great service and never lets me down on my truck!! First class service all the way!!
I picked up a screw in the driver’s side front tire at about 600 miles on my new F250. My Service Advisor Jeremy and the team resolved the issue in a friendly, timely, professional manner. Great job!
Just stopped in quickly for some help with a FOB for my truck. They fixed my issue quickly. They were very pleasant.
I went in with a check engine sign on my car. They said it was a recall and fixed it without charging me a cent. They were super nice and helpful. I cannot say enough wonderful Things about Ted Russell Ford!!! Also they have been super good to check it all out when I have my oil changed. Excellent service every time.
Friendly staff fast service!
Quick, thorough service. Friendly service department personnel.
The service department is like no other they go above and beyond to get you in and out quickly. They are thorough and friendly. I would not take my car anywhere else.
The visit was as usual. Everyone was great . 👍
Had a great experience shopping and purchasing a new vehicle. We visited 4 other Ford dealerships during our search. Kenny was my salesman and Rusty was the manager. Knowledgeable, competent, efficient and willing to work with me. Best car buying experience I’ve ever had.
Showed up on a snowy day for my service and the Ted Russell staff took great care my 23 F250. First by cleaning all the snow off before performing my service. Thanks
Good service.
Took my car in for a regular service appointment. They took me right in and did the usual stuff,changed the oil,filter,rotated tires,etc. They also performed a multitude of checks and inspections. I was completely satisfied with all aspects of my visit. Great place and people to deal with.
Excellent service!
Jeremy was great and went above and beyond to make sure I was taken are of!
Staff and everyone very professional and understood my vehicle needs. There able to get me in almost in a last minute effort and the service time was adequate for what was being done on my vehicle. They were far better and their customer service efforts far exceeded my expectations.
Zandy was an excellent service person helped me in everything I needed
They get my truck in & out for service in a timely manner. The waiting area is nice & clean. Friendly Service.
CJ the salesman and Matt the manager was great as well as Benji I did however have an issue with their UCI process. I bought a Mustang on a Sunday car hadn’t been through service I told them to take their time make sure everything was right before delivery. On the delivery date I drove the car home about an hour and noticed several issues. I drove the car back and said they couldn’t find an issue. I work at a dealer ship so I had one of my techs pull codes and found 3. Got a scan report ...
Alex really went overboard to help fix a warranty issue on my F 150. Top notch experience!
Very helpful, the man who assisted me was named Matt, he kept me in constant contact and updated me consistently throughout the process.
Chelsey is extremely knowledgeable and helpful. Makes service visits a breeze!
Tech was extremely professional, kind, and efficient. The lady I spoke to in regards to making the appointment was also extremely polite and helpful. Will be making this my go to Ford dealership.
I buy parts regularly from Brad L. Great to deal with!
We had our Bronco oil change and service done at home! This is the second time with the same service technician! Excellent option! Technician is great!
😁I have been going to this dealership for years and I am very pleased with their service, professionalism, and the personal attention to detail. I would recommend this dealership to anyone.
I asked if fluids would be topped off. When I got home the coolant level was below min. I knew it was low that morning but figured since it was being serviced a couple hours later I would let them top it off. I got “the works” and specifically asked if fluids would be topped off. Washer fluid same deal. The staff was courteous and professional I was just a little dissatisfied considering I paid $105.
They were quick and very pleasant to work with. Dropped off my car in the morning and they gave me a ride to work. Told them that I didn't have another car so if they could get it done the same day. And they did, got a call later in day. The part they replaced fixed the issue and my car is good as née.
Got my oil change and rotation on my 24 mustang ecoboost and the team was friendly and fast I will be returning with all my other service needs
Tyler was extremely professional and very responsive communicating with me.
I received my 10k check up on my 2024 F150. Everything went perfect and was done in a timely manner. Jeremy was great to work with as always.
TL:DR Kim is a rock star and went above and beyond to get me taken care of. She redefined what a service experience at a dealership could look like for me. I needed a tail light assembly replaced under warranty, and my fear was that this was going to turn into a multi-day experience. I went in and talked to one of the service advisors on the day before my appointment and he checked to make sure that the part was available at the warehouse in Atlanta so if I brought it in for my 3:30 appointment a little early ...
Great facility, helped me out with car trouble & when I was there from out of town!!!
I ended up being sick on the date of my service and they picked up and delivered my vehicle for me! I cannot be more thankful!!
Tyler Brabston took care of me and got me an amazing deal on a new set of tires as well as arranging for small items to be repaired all within two days of leaving my car there! They are quick and efficient and I feel like my car is brand new!
Greeted immediately with a friendly face at the front desk…Salesman Jeffrey was knowledgeable and very helpful when we asked for recommendations on an affordable truck with high towing capacity! We love our “new to us” F150!
Both the sales and Service department are friendly, helpful, and knowledgeable. Great experience. They did an exceptional job? Far and above my expectations.
Promise Thomas was great to work with. I found the truck i was looking for.
My experience was easy and convenient. My car was picked up from my home, fixed and promptly delivered back to me. No fuss.. no problems!
Buying experience was overall great. Seem to be decent people. Had the car a week only to find it was leaking coolant. The skid plate under neath the car made it hard to detect until there was enough to spill over. I couldn’t check the play on the water pump when I purchased the vehicle due to a piece of plastic that had been zip tied into place to hide it. I’m unfamiliar with dodge durangos and assumed it was something the factory had in place as some kind of shrouding. Further investigation determined it was someone’s ...
Great service. Replaced a damaged skid shield on 2019 Ford Fusion. Also replaced worn rear brakes and worn rotors. Quickly completed the job and price was reasonable. Service manager was very professional.
Great customer service! Really like how they don’t try to sell you on anything that you don’t need, or don’t put pressure on you to buy stuff.
Thank you Ted Frynkewicz for the last 12 years of taking care of me and my Focus. Thank you Ford for renewing the warranty on my bad clutch until 2026!
Estimating repairs took a while, but I was very pleased that the repairs were very fast which is uncommon for dealerships.
Ted Russell Ford picked up my car and returned it after the repairs Excellent service.