Visualize. Personalize. Customize.

Now You Can Custom Order Your New Ford Vehicle Direct from the Factory!

If you can personalize your home, why not your car? Configure the exact color, drive, interior, and exterior features you’ve always wanted at Ted Russell Ford Kingston Pike and Parkside Drive.

Looking for attributes that fit your life? Or features that get the job done? You can custom order your Ford directly from the factory. Yes, it’s easier than you think! Our sales professionals will walk you through the entire process, ensuring a smooth transition to create the vehicle you deserve.

The typical turnaround time is an estimated 8 to 16 weeks from the moment your order is placed, depending on the model; but when it comes to getting your dream Ford, it's worth the wait!

With Ford Factory Direct, you can visualize, personalize, and customize. Why settle for what’s on our lot, when you can order your Ford, your way? Create your custom order today!

FREQUENTLY ASKED QUESTIONS (FAQ’S) ABOUT CUSTOM, FACTORY DIRECT ORDERING

CAN I ORDER VEHICLES OTHER THAN THE ONES SHOWN ON THIS PAGE?

As vehicles are updated from one model year to another, there are times when orders are accepted and times when they are closed. If you do not see your preferred vehicle here, please contact your Ted Russell Ford Sales Representative for assistance.

HOW LONG WILL IT TAKE TO HAVE MY VEHICLE DELIVERED?

Lead times will vary by model and configuration but Ford will make every effort to expedite your order.

HOW DO I ORDER A VEHICLE?

Submit your request by clicking “Start Your Custom Order” and include vehicle preferences in the comments section. A Ted Russell Ford Sales Representative will contact you to verify your desired vehicle, explore potential incoming stock and then arrange to submit your order to Ford.

IS THERE AN EXTRA COST FOR CUSTOM ORDERING A VEHICLE?

Final sale prices are all negotiated between the customer and a Ted Russell Ford Sales Representative but Ford does not charge extra for custom orders.

IS MY ORDERED VEHICLE ELIGIBLE FOR FORD INCENTIVES?

Ordering customers will be eligible for qualifying incentives at the time of order placement or qualifying incentives at the time of final delivery, whichever is preferred.

CAN I FINANCE MY PURCHASE OR LEASE MY ORDERED VEHICLE?

Your Ted Russell Ford Sales Representative would be happy to help explain your options and help you arrange financing.

ONCE MY VEHICLE IS ORDERED, HOW CAN I TRACK IT?

Once your vehicle has been assigned a VIN, you can track your order using this website: https://shop.ford.com/vehicleordertracking#/

WHERE AND WHEN WOULD I GET MY VIN TO TRACK MY VEHICLE?

Your Ted Russell Ford Sales Representative will be able to provide you the VIN once it’s been established.

HOW WILL I BE NOTIFIED WHEN THE VEHICLE IS BEING DELIVERED?

Once your vehicle has arrived at Ted Russell Ford on Kingston Pike or Parkside Drive, your Sales Representative will contact you to confirm its arrival, collect any additional information needed to complete the sale, and schedule a convenient time and location for final delivery to you.