Your Sales, Service, and Ownership Questions, Answered

Ted Russell Ford operates two locations in Knoxville: the main dealership at 8551 Kingston Pike (Knoxville, TN 37919) and a second location at 9925 Parkside Drive (Knoxville, TN 37922) in the Farragut area. The two locations serve West Knoxville, Farragut, and surrounding communities throughout Knox County. For current sales and service hours at both locations, visit the contact page.

Yes. If Ted Russell Ford does not have the exact Ford you want in stock, the team will locate it and deliver it to your home or office. Complimentary Pickup and Delivery is also available for service customers within 15 miles of either Knoxville location. A confirmed service appointment is required and exclusions may apply.

Ted Russell Ford carries the full Ford lineup across both locations. Trucks include the F-150, Super Duty, Maverick, and Ranger. SUVs and crossovers include the Bronco, Bronco Sport, Explorer, Expedition, and Escape. Specialty trucks and commercial work vehicles are also available. Browse the full new inventory here.

The F-150 is Ford's half-ton truck, the right tool for most daily use, recreational towing, and lighter hauling needs around Knoxville and Knox County. It comes in a wide range of powertrains including a hybrid option. The Super Duty, covering the F-250, F-350, and heavier models, is built for serious commercial and agricultural workloads with higher towing ratings, heavier frames, and available diesel powertrains for buyers who need maximum capability. Ted Russell Ford also carries specialty trucks and handles commercial fleet orders.

Ted Russell Ford stocks Ford's full hybrid and EV lineup, including the Escape Hybrid, Escape Plug-In Hybrid, Explorer Hybrid, Maverick Hybrid, Mustang Mach-E, and F-150 Lightning. The Ford EV Hub on the website has charging information, range details, and current incentive guidance for EV buyers.

The Bronco is a body-on-frame off-road SUV with a removable top and doors, purpose-built for serious trail use. It is well-matched to the trails in the Cherokee National Forest and the terrain around the Great Smoky Mountains region, with available locking differentials and high ground clearance. The Bronco Sport is a unibody crossover sharing the design language but built for everyday driving with lighter off-road capability. If real trail work is the priority, the Bronco is the right choice. If you want the look and occasional light trail access with more daily comfort, the Bronco Sport fits well.

Yes. Ted Russell Ford has a dedicated commercial and work truck program, including the Transit, E-Series Cutaway, Chassis Cab, E-Transit, and F-650/F-750 models. The dealership operates a Ford Pro Fleet Service department and a work truck solutions portal for fleet and commercial buyers. If you are outfitting a work fleet or need a heavy commercial vehicle, the fleet team can build a package suited to your operation.

Ted Russell Ford offers a non-factory limited lifetime powertrain warranty on new Ford vehicles purchased here. It covers the same powertrain components as the factory warranty for as long as you own the vehicle, as long as you follow the standard maintenance schedule. This is a dealer-provided benefit on top of Ford's factory warranty, not a factory program itself. It applies to new Ford vehicles purchased at Ted Russell Ford.

Yes. Ted Russell Ford offers complimentary Pickup and Delivery for service customers within 15 miles of either the Kingston Pike or Parkside Drive locations. A confirmed appointment is required and exclusions may apply. Contact the service department when scheduling to confirm availability for your address.

Ford Mobile Service sends a factory-trained technician to your home or workplace to handle eligible maintenance and repairs without you bringing the vehicle in. Ted Russell Ford offers Mobile Service in addition to its Pickup and Delivery program, giving Knoxville-area customers two options for avoiding a service drop-off. Contact the service team to confirm which services are eligible at your location.

Ford Blue Advantage is Ford's certified pre-owned program. Gold Certified vehicles are six years old or newer with fewer than 80,000 miles, pass a 172-point inspection, and include a 12-month/12,000-mile comprehensive warranty plus a 7-year/100,000-mile powertrain warranty from the original in-service date. Blue Certified vehicles are older or higher-mileage and include a 90-day/4,000-mile powertrain warranty. Both tiers include a CARFAX report.

FordPass Rewards is Ford's free loyalty program. Members earn 10 points per dollar spent on qualifying service, parts, and accessories at participating Ford dealers including Ted Russell Ford. Points can be redeemed toward future service visits or vehicle purchases. The Ford app also provides remote start, vehicle health monitoring, tire pressure readings, and service scheduling from your phone.

Ted Russell Ford's service centers at both Kingston Pike and Parkside Drive handle the full range of Ford maintenance and repair, including oil changes, tire rotations, brake service, battery replacement, alignment, engine diagnostics, transmission service, and collision repair. Certified technicians use Motorcraft and Ford Genuine parts throughout. Service coupons are available on the website for savings on routine maintenance.

Yes. Ted Russell Ford's online credit application can be completed before visiting. The finance team works with Ford Credit and a range of lenders to find loan and lease terms that fit your situation. A payment calculator is also available to estimate monthly costs before you come in.

Ted Russell Ford provides an online trade-in appraisal tool so you can get an estimated value for your current vehicle before arriving. The trade value applies directly as a credit toward a new or pre-owned purchase. The dealership accepts trade-ins from all makes and models at both locations.

Yes. Ford's Military Appreciation Program offers $500 bonus cash on most new Ford vehicles to active duty service members, veterans within 180 days of separation, National Guard and Reserve members on qualifying active duty, and eligible spouses. Ted Russell Ford also posts military appreciation details and current new vehicle specials on the website.

Ted Russell Ford offers a range of vehicle protection plans, including Ford Protect extended service plans that cover mechanical breakdowns and component failures beyond the factory warranty period. The finance team can walk through available options and costs when you visit either location.