Service Center
Best Auto Service in Knoxville, TN
Award Winning Service
We made your Ford the superior vehicle it is today and we want to ensure it remains that way - whether it's taken you 10,000 miles or 100,000 miles. That's why Ted Russell Ford offers Ford service and repair, so you have access to the latest specialized technology and precise analysis from Ford-trained technicians who undergo regular, frequent training so they're always up-to-date on every component of your vehicle.
Complimentary Pick Up & Delivery
We now offer Complimentary Pick Up & Delivery for all service customers within a 15-mile radius of our two convenient locations. Ask one of our Service Advisors for additional details and to schedule your vehicle pick-up. Exclusions may apply and a confirmed appointment is required.
Phone Numbers:
- Main:865-252-7760
- Sales:865-252-7760
- Service:865-252-7761
- Parts:865-252-7758
- Parkside Drive Sales:865-444-6485
- Parkside Drive Service:865-444-6478
- Parkside Drive Parts:865-338-5209
- Mon - Fri7:00 AM - 6:00 PM
- Sat7:00 AM - 5:00 PM
- SunClosed
Technician Services at Ted Russell Ford
By bringing your Ford vehicle to Ted Russell Ford for all your service and repair needs, from regularly scheduled appointments to major repairs, you can count on a continued driving experience unlike any other - for every single mile of your lease or ownership.
- General Automotive Repair
- Preventative Car Maintenance
- Air Conditioning and Heater Service
- Cooling System and Radiator Repair
- Synthetic Motor Oil Replacement
- Oil Filter Replacement
- Brake Repair
- Engine Diagnostic
- Tune-Up
- Belts, Hoses, Fluids
- Air Filters
- Alternators
- Batteries
- Headlights
- Starters
- Transmission Services
- Struts
- All Fluid Level Checks & Corrections
Key Services We Offer
Tire Rotation
Battery Service
Brake Service
Alignment Check
Vehicle Detail
Ted Russell Ford Kingston Pike
8551 Kingston Pike
Knoxville, TN 37919
Sales 865-252-7760
Service 865-252-7761
Sales Hours
Phone Number:
- Mon - Sat8:30 AM - 8:00 PM
- Sun1:00 PM - 6:00 PM
Directions
Ted Russell Ford Parkside Drive
9925 Parkside Dr
Knoxville, TN 37922
Sales 865-252-7760
Service Call Parkside Drive Service Phone Number865-444-6478
Sales Hours
Phone Number:
- Mon - Sat8:30 AM - 8:00 PM
- Sun1:00 PM - 6:00 PM
Directions
Ford Service FAQs Knoxville, TN
How do I book a Ford service appointment in Knoxville, TN?
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Use the service appointment page to choose your location, Kingston Pike or Parkside Drive, then pick a time and describe what your Ford needs. Ford-trained technicians handle oil changes, tire rotations, brake repair, batteries, alignments, and diagnostics, so add your model and any concern in the notes.
What is The Works package at Ted Russell Ford?
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The Works is a complete vehicle checkup that includes a synthetic blend oil change with a Motorcraft oil filter, a tire rotation and pressure check, a brake inspection, a multi-point inspection, a fluid top-off, a battery test, and a filter, belts, and hoses check. The hybrid battery test is excluded, so confirm details with your service advisor.
Does Ted Russell Ford replace Ford batteries?
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Yes, Ted Russell Ford handles battery service and replacement and lists Motorcraft Tested Tough PLUS and MAX batteries, which carry 24-month and 36-month battery replacement warranties. A battery test is part of The Works, and slow starts, dim lights, and warning lights are common signs it is time to have yours checked.
Does Ted Russell Ford sell and install tires?
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Yes, the tire page lists OEM parts, full-service maintenance and repair, shuttle service to and from your home, and clean waiting areas with Wi-Fi. Share your Ford's model and driving needs so the technicians can match the right tires, and ask about rotation and alignment while it is in.
What happens during a Ford brake inspection?
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Technicians examine the rubber brake hoses to make sure they are soft and without cracks, then check the metal brake lines for corrosion and leaks, and replacement is recommended if either is damaged. A brake inspection is also part of The Works, and the general maintenance page explains more.
Are there any Ford service specials in Knoxville?
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Ted Russell Ford lists service specials on eligible services such as oil changes, The Works Package, brakes, batteries, tires, wipers, and filters. Offers are limited-time and change, so review the current ones before you book and mention the one you want to use when you schedule.
Can I pay for Ford service over time?
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Yes, Ted Russell Ford lists a Service Now, Pay Over Time option for service and repair costs. Approval and terms depend on the provider and the applicant, so ask the service department how it works and which repairs qualify before any work begins.
Does Ted Russell Ford service work trucks and fleet vehicles?
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Yes, Ted Russell Ford runs a Ford Pro Fleet Service department for commercial and fleet vehicles, with scheduled oil changes, tire rotations, and inspections along with brake, battery, engine, and transmission repair. Contact the service team to plan fleet maintenance around your vehicles' schedules.
Does Ted Russell Ford have a collision center?
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Yes, Ted Russell Ford offers collision repair in addition to routine service, and its service centers list collision repair among the work they handle. Collision repair is separate from maintenance, so owners with body damage can ask the team how to get started and what the repair involves.
Which Ted Russell Ford location should I go to for service?
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Ted Russell Ford has two Knoxville service locations, Kingston Pike and Parkside Drive in the Farragut area, and both handle the full range of Ford maintenance and repair. Choose the one closest to home or work, or ask about Ford Mobile Service if you would rather have a technician come to you.
Can Ted Russell Ford work on non-Ford vehicles?
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Yes, Ted Russell Ford says it services all makes and models in Knoxville, from oil changes to major repairs. Because the work depends on the vehicle, review the all makes and models page and contact the service team before you bring a non-Ford vehicle, so they can confirm the plan and timing.
Where can I find more answers about buying, financing, or servicing a Ford here?
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For more details on Ford models, commercial vehicles, financing, warranties, pickup and delivery, and Mobile Service, visit All Your Ford Questions, Answered at Ted Russell Ford.